Returns & Exchanges

Returns & Exchanges

Thank you for shopping at Max Global Products. If you are not entirely satisfied with your purchase, we're here to help.

Our 7-day return policy

You have 7 days after receiving your item to request a return. To be eligible, your item must be:

  • unworn and unused, with all original tags attached;
  • in its original packaging; and
  • accompanied by your receipt or proof of purchase.

Items that do not meet these criteria cannot be accepted for return.

Customised and personalised goods

Customised or personalised goods, including embroidery, screen printing, sublimation, custom teamwear and custom signage, are non-returnable once production has started, unless they arrive faulty or incorrectly supplied. Sale items and gift cards also cannot be returned.

How to start a return

Please contact us before sending anything back, so we can approve your return and send you instructions. Items sent back without first requesting a return will not be accepted.

Once your return is approved, post your item to us in its original packaging, with proof of purchase, at:

Max Global Products
204 Melbourne Road, Wodonga VIC 3690, Australia

Return postage is the customer's responsibility, and we recommend using tracked post as we cannot be responsible for items lost in transit.

Damaged or incorrect items

Please inspect your order on arrival and contact us immediately if an item is faulty, damaged or not what you ordered, so we can make it right.

Refunds

Once we have received and inspected your return, we will let you know whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

For full details, see our refund policy. Nothing in this policy limits your rights under the Australian Consumer Law.